Frequently Asked Questions

Most treatment centers are up and running within one working day. Once you sign up, you'll receive a setup link by email. From there, you can invite your first client within minutes.

No. SmokingTracker runs entirely in the browser. Clients can access it from any smartphone, tablet, or computer — no app store required.

You generate an invitation link from your dashboard and share it however you prefer — email, SMS, WhatsApp, or hand it over in session. The client clicks the link, sets a PIN, and is ready to log. No account creation, no app store, no IT involvement.

No mandatory training. Most clinicians are comfortable with the dashboard after a single session. We provide a getting-started guide and respond to questions by email. The client-side interface is designed to be self-explanatory — clients typically log their first session without any instruction.

Both. Individual practitioners working with cannabis use disorder clients can sign up for a single-clinician account. The pilot is open to any professional in the field, whether you're at a large center or in private practice.

SmokingTracker is currently free for treatment centers during the pilot period, which runs until October 2026. Future paid pricing will be communicated clearly before it takes effect.

There are currently no automatic charges. If paid plans launch after the pilot period, billing details and timing will be communicated clearly in advance.

Yes. There are no long-term contracts during the pilot period, and you can stop at any time.

The client does. They choose exactly what to share through granular consent toggles and can withdraw consent or request deletion at any time.

Yes. SmokingTracker is built Privacy by Design. We act as a data processor under your controller role. A full Data Processing Agreement (DPA) is included with all plans. All data is stored in the EU.

All data is stored on EU-based servers. We never transfer data outside the EU/EEA.

Not via a direct API connection — but you can export a print-ready report and attach it as a PDF to case files in Epic, Kipu, Netsmart, or any EHR system that accepts PDF uploads.

All modern browsers (Chrome, Firefox, Safari, Edge) on smartphones, tablets, and computers. No installation required for clients or staff.

Open the client's profile on the dashboard, scroll to the Report section, and click Export PDF. The report includes usage trend charts, session annotations, trigger frequency rankings, and mood data — formatted for EHR attachment or clinical supervision. It prints cleanly from any browser.

Currently each client is linked to one clinician account. If your center has multiple staff members, each can have their own account and client list. Multi-practitioner caseload sharing — where two clinicians co-manage the same client — is on the product roadmap.

Primarily cannabis. The app supports joints/spliffs, dry herb vaporizer, vape pen, edible, concentrate, blunts, and pipe/bong — the client chooses their method during onboarding. The name SmokingTracker is historical; the platform is designed for cannabis use disorder treatment.

The traffic light is based on engagement — how recently the client logged a session. Green: logged within the last 2 days. Yellow: last log was 2–7 days ago. Red: no log in 7+ days, or never logged. It reflects engagement with the app, not the quantity consumed. Disengagement — not logging — is often the first observable sign of a client pulling back from treatment. It gives you an early signal to reach out before the next scheduled session.

Their data is hidden from you immediately — not deleted. You can still see their alias, traffic light status, and last activity timestamp. The client can reactivate consent at any time, and their full history will be visible again.

You configure trigger alerts per client by choosing from three types: inactivity threshold (e.g. no log in 5 days), consecutive use streak, or a craving spike (e.g. urge frequency up 50% week-over-week). Each trigger type has adjustable parameters. When a rule fires, you receive a notification via app, email, or SMS. SmokingTracker does not replace crisis intervention — it gives you the early signals to act before things escalate.

Azlo is the data controller for the SmokingTracker platform. A Data Processing Agreement (DPA) is included with all plans and sets out the responsibilities of both parties. Contact us at [email protected] with any data protection questions.

SmokingTracker is a web app — no download required. It runs in any modern browser on any device: smartphone, tablet, or computer. Clients only need internet access.